Sova Help Centre
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Sova Help Centre
Supporting Your Candidates
Supporting Your Candidates
Guidance for managing the most common queries and technical issues your candidates raise while completing their Sova assessments.
Getting started & accessing the assessment
Articles: 5
"What device or browser should I use?"
"I need a reasonable adjustment"
"My link has expired / the deadline has passed"
"I didn't receive my invitation email"
"I can't open my assessment link"
During the assessment
Articles: 4
"I need a reset"
"Can I pause and come back later?"
"The page isn't loading"
"I can't move onto the next question"
Video interview & live video
Articles: 3
"My video stopped unexpectedly in the video interview"
"My camera or microphone isn't working in the video interview"
"My camera or microphone isn't working in Whereby"